Frequently Asked Questions

FAQ Topics

Terms and conditions

Where can I find the terms and conditions?

The terms and conditions can be found on our website under the link terms and conditions at the bottom of each page.

Do I have to read the terms and conditions?

Prior to finalizing your purchase you have to accept our terms and conditions so we strongly advise you to read them.

Store

Do I have to register before purchasing an item?

No, you can place your order as "guest". However, it is advisable to register to facilitate functionality for future orders.

In case I register, what happens to my data?

Your privacy is very important to Audiosense. We will only use the data collected within Audiosense and under no circumstances we will share it with third parties. You can read all about it in our privacy statement .

Can I order items that are not in your online store?

Yes. Please take this up with us through the contact link on our website.

What payment methods do you accept?

At checkout you will be guided through the payment process. The following options are available: •    Cards:  Mastercard / Maestro / VISA / American Express / Bancontact/MrCash •    Online Banking: iDEAL / SOFORTbanking / Giropay •    Wire transfer •    PayPal

What shipping companies do you use?

We use UPS or FedEx.

What are the shipping costs?

At "check-out" you get to choose the shipping company you prefer and the shipping cost will be calculated for you.

Is it possible to track the shipment of my order?

In the email confirming your order, you will receive a tracking number. This allows you to track your order.

Is it possible to pick up my goods in your store?

Yes, if you prefer to pick up your goods in our store, then just tick the "pickup in store" option at check-out. Our shop is located at the following address: Stroobantsstraat 48b, 1140 Brussels.

What is the delivery time for my order?

Although we keep a lot of articles in stock we do not guarantee that all the products advertised online are immediately available. If an article is temporarily out of stock or not delivered, you will be notified within 2 working days after the order is placed. Audiosense will expedite accepted orders as soon as possible but no later then within 30 calendar days, unless a longer period is agreed upon. For more information please read our terms and conditions .

Can I order from anywhere in the world?

Yes. In case of deliveries/shipments outside of Belgium, all local customs duties or other (import) taxes are on behalf of the customer. For more information on worldwide orders & shipping please contact us.

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Rental

What are the terms and conditions for rental?

For information on rental terms please read our terms and conditions .

How do I proceed to order rental equipment online?

Just select the equipment you need in the rental section and add it to your "rental cart". When you have finished putting together your package, fill in the application form and submit your request. Our rental staff will contact you within 2 working days to discuss availability and finalise your reservation.

Is it possible to check availability of rental equipment online?

No. Availability of rental equipment will be checked offline by our rental staff after receiving your online request. Should one of your preferred items be unavailable we will suggest a matching substitute.

Do I need to pay a deposit before picking up the equipment?

Audiosense reserves the right to request a deposit and/or credit card authorization prior to you picking up your equipment.

When can I pick up and return the equipment?

Rental orders can be picked up from 14h00 on the business day prior to the start of the rental period and must be returned before 11h00 the business day after expiry of the rental-billing period. The rental period ends when the goods are returned to our store. All equipment returned later than the agreed rental-billing period will be charged at full day rate.

Where can I pick up and return the equipment?

All rental equipment must be picked up at and returned to our store located at Stroobantsstraat 48b, 1140 Brussels. If you have special requests or want to have the items shipped, please contact us.

Is the rental equipment insured?

Audiosense does not provide insurance for the rental equipment. During the rental period, you are responsible for all risks of loss or damage to the rented equipment, whatever the causes. We advise you to contact your insurance agent.

What in case of damage to the rented equipment?

Please contact us as soon as possible. By no means should you try to repair the item yourself, all repairs must be done by Audiosense. All costs for repairs of damaged rental items will be invoiced to you in addition to the rental fee. In case an item needs to be repaired, rental charges will continue until the item has been repaired and is functioning according to the manufacturers specifications. Units that have water damage will be charged at full replacement value.

What in case of loss of the rented equipment?

Please contact us as soon as possible. Lost or stolen items will be charged at full replacement value. In case an item is reported as lost or stolen, rental charges will continue until we have received payment for the lost or stolen item.

Custom cables

How do I proceed if I want a "custom cable"?

Under the link custom cables you will find a web form. Just fill out this form as completely as possible. Do not hesitate to give additional info: this will help to match your specifications as closely as possible. Within 2 working days after receiving your request we will send you a confirmation e-mail with a quote for your cable. To confirm, just reply. Once your cable is ready, you will be notified.

I want something even more specific and custom?

Just tell us what you want to accomplish and we will figure it out for you: contact us.

Service

How do I proceed for a repair?

Please contact us by sending us an email with as much information as possible on the broken unit. If possible add pictures to the email. Remember a good tip often leads to a quick fix. After receiving your email we will contact you on how to proceed. You will be asked to send or bring us the item. Shipping costs are at your expense. You are free to ask us for an estimate for the repair before proceeding. Take into account that the cost for a refused estimate is € 84,70 including VAT (= € 70,00 excl. VAT). If the repair costs are below € 84,70 including VAT we will not make an estimate but proceed with the repair immediately. If it is a warranty repair you will not be asked if you want an estimate but we will proceed with the repair. Once we get your approval we will do the necessary to repair the broken unit. Once the unit has been repaired, you will be notified that your device is ready for pick-up.

Can I get a warranty on these repairs?

Audiosense offers a 3 months warranty on the repair and the parts replaced. The warranties on the repairs do, in no way, extend the warranty period as specified by the manufacturer.